1/16/2024 0 Comments Lean six sigma methodologies![]() Coronavirus disease (COVID-19) caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) is an infectious disease. The COVID-19 pandemic has posed enormous challenges to the health care system globally. Healthcare is a unique service industry, and it deals with complex tasks. Other industries could use this set of tools to evaluate and optimize routine problems, which ultimately enhances the quality and reduces cost. The results identified various factors through VOC and SIPOC processes, prioritized using fishbone diagram, analyzed through Kano model, and finally proposed process improvement by incorporating Kaizen process improvement methodology. The staff and patients were interviewed, their issues were listed, and a comprehensive solution was suggested to deal with operational uncertainties. DMAIC lean sig-sigma problem-solving methodology has been adopted to Define, Measure, Analyze, Implement and Control the improvement process for smooth special and routine activities. The process initiates numerous challenges as the same facility was using for passive immunization and routine operations of the hospital. The hospital initiates passive immunization as a savior in the absence of a vaccine. This case study is based on the XYZ hospital system of Pakistan. It became difficult for health care management to handle the surge of patients. The increasing amount of patients has made this condition more vulnerable to failure. The recent outbreak of coronavirus (COVID-19) pandemic has exposed the weakness of the existing healthcare facilities in developing countries, and Pakistan has no exception.
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